TKCS Our Charter
Having concluded the Memorandum of Understanding (MoU) on the Development and Management of the Trans Kalahari Corridor on the 3rd of November 2003, we the Governments of Botswana, Namibia and South Africa are committed to individually and collectively attain sustainable growth and development, implementing the integrated and seamless movement of goods and persons on the Trans Kalahari Corridor with a view to reducing transport costs and transit times and increasing competitiveness.
This charter therefore embodies our commitment to our clients in terms of service delivery and accountability.
• Intends to ensure that public expectations of service delivery are
matched by achievable and measurable performance standards;
• Reflects our commitment to delivering a high standard of service to
all our clients;
• Identifies our clients and the key services they can get from us;
• Reflects on the clients responsibilities and obligations;
Our roles are to:
• Facilitate the legitimate movement of goods, people and transport;
• Promoting a compliance culture;
• Ensure the effective collection of revenue;
• Managing identified client programmes; and
• Facilitate safe, timely, cost effective and seamless movement of goods,
people and transport along the TKC.
• Promote trade and protect the economies of member states.
• Uphold and promote the global commitment towards protecting the
enviroment by adopting sustainable governance and technologies.
• Foster a healthy Public Private Partnership based on mutual trust.
• Outline predictable, professional and facilitative standards of service
delivery clients can expect.
• Promote and maintain fair and equal treatment of users through mutually
agreed service standards.
We commit to collaborate as Public Private Partnership (PPP) to ensure
effective and efficient service delivery by being:
• Professional
• Honest
• Fair
• Transparent
• Consistent
• Accountable
• Timely
Member Administrations undertake to:
• Be accessible
• Be courteous and professional at all times
• Respond timely to enquiries
• Provide clear and accurate response
• Clearly advise on further action you may need to take and by when
• Consider your suggestions
• Continuously keep you informed through different communication channels
• Maintain a high level of integrity
• To attend to complaints timeously through various escalation channels.
• Ensure you are included in decision-making which directly affects you
• Ensure there is dialogue with you on implementation dates and procedures for changes in legislation.
• Adhere to all safety measures at all times Privacy and confidentiality In handling your affairs we will: Deal with them on a strictly confidential basis within the law.
• Engage in safe, secure and legitimate trade.
• Keep up to date with all changes to legislation and procedures
• Comply with all relevant legislations
• Maintain a high level of integrity
• Provide correct information and documentation when goods and/or people
cross the borders
• Cooperate with Member Administrations in executing their duties
• Provide accurate and complete information as and when required
• Be honest and courteous when dealing with Member Administrations
• Commit themselves to meet legal requirements within a stipulated time
• To follow stipulated channels of communication
• Adhere to all safety measures at all times
• Complaints should first be addressed to the office that dealt with you orginally.
• If the dispute resolution has failed you can escalate your dispute/complaint as follows:
Namibia Customs
Namibia Revenue Services
NamRA
Att: Public Relations department
Private Bag 13295, Windhoek
Tel: +264 61 209 2259
Fax: +264 61 239 278
E-mail: info@namra.org.bw
Immigration: Namibia
The Permanent Secretary
Ministry of Home Affairs & Immigration
Att: The Public Relations Officer
Cohen Building, Corner of Independence and
Casino Street
Private Bag 13200
Windhoek
Tel: +264 61 2922 111
Fax: +264 61 2922 218
SARS
The Call Centre at: 0860 12 12 16
If you are still not satisfied contact:
SARS Service Monitoring Office (SSMO)
Tel: 0860 12 12 18
E-mail: Contact.north@sars.gov.za
BURS
BURS Public Relations & Communications
Office
Private Bag 0013
Gaborone
Tel: +267 363 8000
+267 363 9112
Fax: +267 395 3101
E-mail: mmogami@burs.org.bw or comms@
burs.org.bw
Botswana Immigration
Director: Department of Immigration and
Citizenship
P.O. Box 942
Gaborone
Tel: +267-361 1300
Fax: +267-395 2996/ 391 4286
The Permanent Secretary
Ministry of Labour & Home Affairs
Private Bag 002
Gaborone
Botswana
Tel: +267-361 1100
WINDHOEK
Ambulance +264 (61) 21-1111
Fire Brigade +264 (61) 21-1111
Hospital +264 (61) 203-9111
Police +264 (61) 1-0111
GOBABIS
Ambulance +264 (62) 56-2275
Fire Brigade +264 (62) 56-6666
Hospital +264 (62) 56-2275
Police +264 (62) 1-0111
OKAHANDJA
Ambulance +264 (62) 50-3030
Fire Brigade +264 (62) 50-1051
Hospital +264 (62) 50-3039
Police +264 (62) 1-0111
SWAKOPMUND
Emergency 922
Ambulance +264 (64) 40-5731
Fire Brigade +264 (64) 410-4111
Hospital +264 (64) 40-5731
Police +264 (64) 1-0111
USAKOS
Ambulance +264 (64) 53-0023
Fire Brigade +264 (64) 53-0023
Hospital +264 (64) 53-0013
Police +264 (64) 1-0111
WALVIS BAY
Emergency 922
Ambulance +264 (64) 20-5443
Fire Brigade +264 (64) 20-3117
Hospital +264 (64) 20-3441
Police +264 (64) 1-0111
WITVLEI
Ambulance +264 (62) 56-2275
Hospital +264 (62) 56-2275
Police +264 (62) 1-0111
